01
Data mapping
Identify what information enters the operation, where it moves, why it is needed, and how long it remains.
Security + continuity
Trust starts before the first call.
CallCentered maintains current PCI DSS compliance for the services identified in its Attestation of Compliance. Scope, date, and supporting documentation are available during security review.
01Current PCI DSS AOC
02Data scope
03Access control
04Workflow boundaries
What the operation can do
Designed around the work.
Each capability is tied to a defined workflow, system, owner, and escalation path so the customer and your team know what happens next.
02
Access design
Give people and systems only the access required for the documented workflow.
03
Role boundaries
Define what agents and automation may say, decide, change, accept, transfer, and escalate.
04
System controls
Review authentication, permissions, logging, payment paths, and client-platform requirements.
05
Incident paths
Set ownership, notification, containment, and client escalation before an exception occurs.
06
Continuity
Design coverage, leadership, knowledge, and location planning around critical interactions.
Evidence over logos
PCI DSS evidence should match the proposed workflow.
CallCentered maintains current PCI DSS compliance for the services identified in its Attestation of Compliance. Buyers can review the applicable scope, date, controls, and supporting documentation during security review.
01Current Attestation of Compliance
02Scope matched to workflow
03Contractual requirements
04Client security review
The operating path
The security conversation
Discover
Classify the data, systems, roles, and regulatory requirements.
Evidence
Review available certifications, contracts, policies, and controls.
Design
Build access, process, escalation, and continuity into the workflow.
Review
Maintain ownership and revisit controls as the program changes.
Questions
Useful answers, up front.
The right operating decision depends on detail. These are the questions that tend to matter first.
Which certifications does CallCentered hold?+
CallCentered maintains current PCI DSS compliance for the services identified in its Attestation of Compliance. Scope, date, and supporting documentation are provided during security review.
Can CallCentered sign a BAA?+
BAA capability and the associated operational and security requirements must be confirmed for the specific healthcare program.
How are payment calls handled?+
Payment workflows require verified systems, scope, controls, permissions, and documentation. The design depends on how payment information enters and moves through the operation.
Start with the operation
Make the next conversation count.
Bring the volume, workflow, goals, and constraints. We’ll map the right team, coverage, and operating model together.
Discuss this workflow